Team Citizen’s Office

"Happy are they that hear their detractions and can put them to mending." 

Shakespeare, 1602

Complaints – These are nothing pleasant at all, complaints are visible expressions of discontent, which most people preferring not to encounter. BUT WE DO. We see a complaint as being both criticism and encouragement. Complaints offer us the chance to find a common constructive suggestion enabling changes to be made.

The Team Citize’s Office/Consultation for Senior Citizens:

• Initiates citizen involvement.
• Takes on a mediating and bridging function between citizens and the administration, thereby processing any questions, suggestions and complaints.
• As an intermediary, coordinates and brings together tasks of various authorities and citizens.
• Is the point of contact for citizen’s-committees and citizen’s-action-groups.
• Mediates appointments for consultation with the Mayoress.
• Prepares the citizens forum for the Mayoress.